Data protection

Svs789's Privacy Policy — Your data is completely safe with us.

Svs789 takes the protection of your personal information very seriously. This privacy policy explains in detail what data we collect, how we use it, and how we keep it secure.

Last Updated: January 2026
Data collection

What Type of Information Is Collected

Encryption

SSL Security Technology

User rights

Control Over Your Data

Cookie Policy

Cookie Usage Details

Third parties

Data sharing policy

Data deletion

Account Deletion Option

1 Role & Commitment

Svs789 is a trusted online gaming platform in Bangladesh where every member's privacy is our top priority. This privacy policy explains what personal information svs789 collects, why it is collected, how it is stored and used, and how it is kept secure.

We believe transparency is the foundation of trust. By creating an account or continuing to use svs789, you agree to this privacy policy.

This policy is part of our Terms and Conditions and Responsible Gaming applicable alongside the policy. If you have any questions, our support team is always ready to help.

Our Commitment: svs789 never sells your personal information to third parties. Your data is used solely to deliver platform services and maintain security.

2 What Information We Collect

Svs789 collects various types of information to deliver its services. This data comes from three main sources: information you provide directly, data collected automatically while you use the platform, and information received from third parties.

Personal identification information

  • Full name & date of birth
  • Email address & mobile number
  • Current & permanent address
  • National ID (NID) or passport number
  • Selfie or photo (for identity verification)

Financial Information

  • Mobile Banking, Nagad, Rocket numbers
  • Bank account details (if applicable)
  • Transaction history and amounts
  • Deposit & withdrawal records

Technical information

  • IP Address & Device Type
  • Browser & operating system information
  • Login times and session data
  • Gaming history & activity logs
  • Data collected via cookies and tracking pixels

Why this information is needed: Personal data is essential for account verification and fraud prevention. Financial information is required for secure payment processing. Technical data ensures platform security and performance.

3 Purpose of data use

Svs789 uses your information only for specific, legitimate purposes. Your data is never used for anything beyond what is relevant and necessary.

Purpose Data used Legal Basis
Account Registration & Verification Full name, NID, address, photo Contractual requirements
Payment processing Financial information, phone number Contractual requirements
Fraud prevention IP address, device information, transaction logs Legitimate interests
Customer Support Contact details, account history Contractual requirements
Personalized offers Gaming history & preferences Consent
Legal Compliance All relevant information Legal Obligation

Marketing Communications: svs789 obtains your consent before sending any promotional emails or SMS messages. You can opt out of marketing communications at any time.

4 Data protection & security

Svs789 follows the highest industry standards to protect your information. Our security framework operates across multiple layers to ensure that unauthorized access is never possible.

  • SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
  • Two-factor authentication (2FA): Adds an extra layer of security to your account.
  • Firewall & DDoS protection: Server-level protection against cyber attacks.
  • Data encryption at rest: Stored data is also kept in an encrypted state.
  • Regular security audits: Third-party specialists conduct regular system audits.
  • Access Controls: Only authorized personnel can access data on a need-to-know basis.
  • Data backup: Regular backups ensure the risk of data loss is kept at zero.

Your Responsibilities: Use a strong password and never share your login credentials with anyone. If you log in from an unfamiliar device, make sure to log out afterwards.

5 Cookies & Tracking Technologies

The svs789 website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser that help the website remember your preferences.

We use four types of cookies:

  • Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
  • Functional Cookies: For language preferences, game settings, and a personalized experience.
  • Analytics cookies: Statistical data is collected to understand platform usage. No personal information is included.
  • Marketing Cookies: To show you relevant ads based on your preferences. You have the right to turn this off.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6 Sharing data with third parties

Svs789 never sells your data. However, in certain circumstances, it may be necessary to share limited information with trusted partners:

  • Payment processing provider: Necessary information is shared with payment gateway providers, including Mobile Banking, Nagad, and Rocket, to process deposits and withdrawals.
  • Identity verification service: We work with trusted verification agencies to complete the KYC (Know Your Customer) process.
  • Law Enforcement: Information may be disclosed to government authorities under a court order or legal obligation.
  • Technology service provider: Selected partners providing cloud server, cybersecurity, and technical services operate under strict confidentiality agreements.

Important: All third parties that svs789 works with are required to comply with our privacy standards. They may not use your data for any purpose beyond what we have authorized.

7 Your Rights

Every registered member of svs789 has the following rights regarding their personal information:

  • Right to Access: You can request to find out what information we hold about you.
  • Right to Rectification: You may request corrections to any inaccurate or incomplete information.
  • Right to Erasure: You may request that your data be deleted under certain circumstances.
  • Right to restrict processing: You may request that your data not be used for any specific purpose.
  • Right to data portability: You can request a copy of your data in a readable format.
  • Right to Withdraw Consent: You can withdraw your consent to marketing or optional data processing at any time.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days of receipt.

Response time: Standard requests are handled within 7 business days; complex requests may take up to 30 days.

8 Data retention period

Svs789 does not retain your data longer than necessary. Retention periods vary by data type, as outlined below:

  • Account Information: For as long as the account remains active. May be retained for up to 5 years after account closure for legal purposes.
  • Financial Transaction Records: A minimum of 5 years, in accordance with Bangladesh financial regulations.
  • KYC Documents: Up to 5 years after account closure.
  • Communication Records: Customer support conversations for up to 2 years.
  • Analytics data: Up to 2 years (in anonymized form).
  • Marketing Cookies: Until consent is withdrawn, or a maximum of 1 year.

Once the retention period expires, svs789 securely deletes or anonymizes your data so that you can no longer be identified in any way.

9 Protection of Minors

Svs789 is strictly prohibited for anyone under the age of 18. We do not knowingly collect or store personal information from minors.

If we are informed that a minor has opened an account, that account will be closed immediately and all associated data will be deleted. Parents and guardians are strongly encouraged to monitor their children's online activity.

For Parents: If you suspect that your minor child is using svs789, please notify our support team immediately. We will take prompt action.

10 Privacy Policy Updates

Svs789 may update this privacy policy from time to time. For any significant changes, we will send a notification to your registered email address at least 7 days in advance. Minor changes may take effect without prior notice.

Continued use of the platform after any changes will be considered acceptance of the updated policy. Visit this page regularly to stay informed about the latest updates.

The date of the most recent update will always be shown at the top of this page.

Your Privacy, Our Commitment

Enjoy gaming safely at svs789

Done reading our privacy policy? Go ahead and open an account with confidence and enjoy a safe gaming experience.

FAQ

No, svs789 never sells your personal data to third parties. Data is used solely for service delivery, payment processing, and fulfilling legal obligations.

Your NID and passport information is protected with 256-bit SSL encryption. Only authorized staff approved for KYC verification can access this data. Information is stored on encrypted servers and undergoes regular security audits.

Yes, you may submit a request to have your data deleted. However, transaction records and KYC documents must be retained for a specified period due to legal obligations. Please contact our support team for further details.

svs789 only sends promotional messages with your consent. You can unsubscribe from marketing communications at any time via the unsubscribe link in any email or through your account settings.

For any privacy complaints or questions, please contact us via live chat or email. Our dedicated privacy team will respond within 7 business days.
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